Privacy Policy
This Privacy Policy explains what data we collect on balticlogs.com, why we collect it, and how we keep it safe. We want you to feel secure when using our services.
Who we are
- Baltic logs, UAB
- Company code: 307137588
- VAT number: LT100017759111Address: Smilgų g. 11, Pietarių k., LT-68100 Marijampolė, Lithuania
- Email: info@balticlogs.com
- Phone: +44 7441 427830
What data we collect
When you visit our website or contact us through forms, you may provide:
- first name, last name
- email address
- phone number
- business type (if filling in a business request form)
- If you purchase products or services, we may also collect:
delivery address - other contact details needed to complete the order
Additionally, we use cookies and tools such as Google Analytics 4 and Meta Pixel, which help us understand how you use our site and improve our advertising.
How we use your data
We use your data to:
- respond to your inquiries
- process and deliver your orders
- contact you regarding services or your order
- analyze site usage and improve our website
- show you more relevant ads
How long we keep data
We keep personal data for up to 2 years after the last contact, unless required by law to keep it longer.
Who we share data with – share data only with trusted service providers necessary for our operations:
- Hostinger (website hosting, email)
- Stripe (payment processing)
- Google Analytics 4, Meta Pixel (analytics and advertising)
- Logistics companies (to deliver your orders)
We never sell your data to third parties.
Cookies
We use essential cookies for the site to function, and additional cookies for analytics and advertising. When a cookie banner appears, you will be able to choose which cookies you allow.
Your rights
Under data protection laws, you have the right to:
- know what data we hold about you
- request corrections or deletion
- opt out of receiving newsletters or marketing
- restrict or object to processing of your data
To exercise these rights, contact us at info@balticlogs.com.
Changes
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
Cookie Policy
This Cookie Policy explains what cookies are, how we use them on balticlogs.com, and the choices you have.
What are cookies?
Cookies are small text files stored on your device (computer, phone, or tablet) when you visit our site. They help the site function, collect statistics, and show you more relevant ads.
Types of cookies we use
- Essential cookies
- Ensure the website works properly.
- Without them, the site would not function (e.g., form submission, login).
- Analytics cookies
- Help us understand how visitors use our site.
- We use Google Analytics 4 to improve the site.
- Advertising cookies
- Used to show you more relevant ads online.
- We use Meta Pixel and similar tools to better reach audiences on social media and Google Ads.
How you can manage cookies
- When you first visit our website, you will see a cookie banner where you can choose which cookies you allow.
- Essential cookies are always active, as the site cannot work without them.
- Analytics and advertising cookies are only activated with your consent.
- You can change your cookie settings anytime in your browser or delete cookies from your device.
More information
You can learn more about cookies and how to manage them at www.allaboutcookies.org or in your browser’s help pages.
Terms and Conditions
By using our website and services, you agree to the following terms and conditions.
Who we are
- Baltic logs, UAB
Company code: 307137588 - VAT number: LT100017759111
- Address: Smilgų g. 11, Pietarių k., LT-68100 Marijampolė, Lithuania
- Email: info@balticlogs.com
- Phone: +44 7441 427830
Use of the website
The website content (texts, photos, logos) belongs to Baltic logs, UAB. It may not be used without permission.
You may use the site for personal or business purposes, but not in violation of laws or good ethics.
Orders, payments and delivery
An order is considered confirmed when:
- payment is made via Stripe, or
- a bank transfer is received in our account.
Delivery information will be confirmed once the order is placed and when the production timeline is known.
Deliveries are carried out by our trusted logistics partners.
Limitation of liability
- We do our best to ensure that product information is accurate, but small variations may occur, especially in wood color, structure, or finish.
- The customer must provide accurate and complete information (e.g., delivery address, contact details). If incorrect details cause delays or prevent delivery, the responsibility lies with the customer.
- We are not liable for losses, delays, or damages caused by third parties (e.g., couriers, logistics providers).
- We are not responsible for internet connection issues or other technical problems preventing use of the website.
Returns and complaints
- If a product is faulty or does not match the description, please contact us at info@balticlogs.com.
- Under EU and UK law, consumers have the right to cancel a purchase and return goods within 14 days of receiving them, without giving a reason.
- Requests for returns or complaints must be submitted within 14 days of receiving the goods.
- Refunds are made within 14 days of your request (the seller may wait until the product is returned).
- Exception: this right does not apply to products made to order or customized for a specific client.
- Return or replacement conditions may vary depending on the product type – details will be agreed individually.
Intellectual property
All texts, photos, logos, and the design of the website belong to Baltic logs, UAB.
They may not be copied or used without our permission, especially for commercial purposes.
Data protection
Your data is processed in accordance with our Privacy Policy and Cookie Policy, which explain what data we collect, why we use it, and who we share it with.
Changes to terms
We may review and update these Terms and Conditions when necessary.
The updated version will always be available on this page.
Contact details
Email: info@balticlogs.com
Phone: +44 7441 427830
Governing law and dispute resolution
These Terms are governed by Lithuanian law, as our company is registered in Lithuania.
If you are purchasing from another EU country or the UK, your country’s mandatory consumer protection laws still apply (this policy does not limit them).
Any disputes or disagreements should first be resolved through negotiation and friendly communication – please contact us directly at info@balticlogs.com.
If a dispute cannot be resolved amicably, it will be handled in the courts of Lithuania, unless consumer protection laws give you the right to bring the case in your home country.
Consumers may also use the European Commission’s online dispute resolution platform: https://ec.europa.eu/consumers/odr.